Support Policy

At Gawsiamart, we value your satisfaction and aim to provide exceptional customer support. Our support team is dedicated to assisting you with any inquiries, concerns, or issues you may have. This Support Policy outlines the guidelines and procedures for accessing our support services.

  1. Support Channels:

    • Email Support: You can reach out to us via email at [support email address]. Our support team will respond to your query as promptly as possible during our business hours.
    • Phone Support: For immediate assistance, you can contact our support team by phone at [phone number]. Please note that phone support availability may vary based on business hours.
  2. Support Availability:

    • Our support team operates during regular business hours [mention the hours and time zone]. We strive to respond to all inquiries within 24-48 hours of receipt.
    • Please note that our support services may be limited or unavailable on weekends and public holidays.
  3. Query Types:

    • Product Inquiries: If you have questions about a specific product, its features, compatibility, or any other related details, our support team is here to provide you with the necessary information.
    • Order Assistance: If you require assistance with placing an order, tracking your shipment, or modifying your order details, our support team will guide you through the process.
    • Returns and Refunds: For inquiries regarding our return policy, refund status, or any issues related to returned items, our support team will assist you accordingly.
    • Technical Support: If you encounter any technical difficulties while using our website or have issues with a product's functionality, our support team will troubleshoot and provide guidance to resolve the problem.
  4. Information Required:

    • To help us serve you better, please provide relevant details when contacting our support team, such as your order number, product name, and a clear description of your query or issue.
    • If applicable, screenshots, photographs, or videos demonstrating the problem can aid in faster and more accurate support.
  5. Escalation Procedure:

    • If you feel that your issue has not been adequately addressed or require further assistance, you can request to escalate the matter to a supervisor or manager. Our support team will provide you with the necessary escalation procedure.
  6. Feedback and Suggestions:

    • We appreciate your feedback and suggestions, as they help us improve our products and services. Feel free to share your thoughts and ideas with our support team, and we will consider them in our ongoing efforts to enhance your experience.

Please note that this Support Policy is subject to change without prior notice. We encourage you to review our Support Policy whenever needed. If you have any further questions or require support, please do not hesitate to contact our team.

Thank you for choosing Gawsiamart. We are committed to providing exceptional support and ensuring your satisfaction.